### Return and Exchange Policy

**Effective Date:** [July 28, 2025]

Thank you for choosing Decanche! To ensure your satisfaction with your purchase, please carefully read our return and exchange policy below before shopping.

#### 1. Return Policy

- **Return Period:** You have the right to return the product within 7 days from the date you receive it.

  - The product must be unused, unopened, and in its original packaging with tags.

  - A proof of purchase (such as a receipt or order confirmation email) is required for returns.

#### 2. Exchange Policy

- **Exchange Period:** You have the right to request an exchange within 7 days from the date you receive the product.

- **Exchange Conditions:**

  - The product must be unused, unopened, and in its original packaging with tags.

  - A proof of purchase (such as a receipt or order confirmation email) is required for exchanges.

  - Exchanges are limited to similar products or different styles; any price differences must be settled by paying the difference or issuing a refund.

#### 3. Return and Exchange Process

- **Request for Return/Exchange:** Please contact us through the following methods to state your return or exchange request:

  - **Email:** [kapo_ai@yeah.net]

  - **Phone:** [54420606]

- **Return Shipping:** After receiving our confirmation, please return the product to the following address:

  - [Shop 7A, Ground Floor, Kam Lung Mansion, 22 Fung Kam Street, Yuen Long, New Territories, Hong Kong]

- **Shipping Costs:** Return shipping costs are to be borne by the customer unless the product is defective or the wrong item was sent.

### 4.Refund Processing

- Once we receive the returned product and confirm it meets the return conditions, we will process the refund within 7 days.

- Refunds will be issued through the original payment method, and the specific time for the funds to appear may vary depending on the bank or payment platform.

#### 5. Non-Returnable Items

The following items are not eligible for return or exchange:

- Opened or used food items (such as tea).

- Specially customized or personalized items.

#### 6. Quality Issues

If you receive a product that has quality issues or is damaged, please contact us within 3 days of receiving the product, and we will provide you with return or exchange services.

#### 7. Contact Us

If you have any questions regarding the return and exchange policy, please contact us through the following methods:

- **Email:** [kapo_ai@yeah.net]

- **Phone:** [54420606]

- **Address:** [Shop 7A, Ground Floor, Kam Lung Building, 22 Fung Kam Street, Yuen Long, New Territories, Hong Kong]

Thank you for choosing Decanche! We look forward to providing you with quality products and services.

***This English copyright notice is a translation of the Chinese version. If there is any inconsistency or ambiguity between the Chinese and English versions, the Chinese version shall prevail.***